JasminePennamma.com will accept items for store credit only within 21 days of purchase. Item must be returned in new and resaleable condition. Items purchased at a discount or on sale are non-returnable. Exchanges will be subject to shipping charges. Once your return is processed, you will receive a jasminepennamma.com credit via email. Please note that we can not refund shipping charges on returned items. Items received as gifts may be exchanged for another item of equal or greater value.
Please contact customer service at firstname.lastname@example.org for more information on returning an item in order to receive your Return Authorization Number. Thank you.
Certain Provisions Regarding Purchases:
When you place an order for an item displayed on the Site, you are making an offer of purchase to Jasmine Pennamma. If Jasmine Pennamma accepts that offer, we will supply the goods where possible, but will not be obligated to do so. If an item you order is not available, or the price has changed, we will attempt to contact you to let you know of the unavailability or the price changes, as applicable. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first.
We attempt to promptly ship products ordered. Generally, orders placed Monday-Friday before 12 PM Pacific will begin processing that day, excluding holidays, and will ship within 3-5 days, in all cases pending availability and credit verification. ALL PURCHASES ARE MADE TO ORDER. So please be patient, as orders don't usually ship out the day they are placed. We do not provide weekend delivery for any method of shipping. Please note that these processing and shipping provisions are only general guidelines, and Jasmine Pennamma cannot ensure that the time frames noted will be met. Please email email@example.com if you need a package expedited.
Web orders are made-to-order. Orders can take up to two weeks depending on available parts and the level of labor intensity for the purchased item/s.